It is no surprise that Covid-19 has rapidly changed the way in which we view organizational structures. This change is evident in the mass acceptance of remote and hybrid work. Prior to this global pandemic, remote work was the exception rather than the norm. As organizations shifted to accommodate mask mandates and quarantine measures they discovered the many benefits to this evolving remote work culture.
Digital Mail’s Role
When teams shifted to remote work, they were no longer able to access assets from their office environments, thereby jeopardizing important customer service KPIs. A digital mail solution will enable organizations to provide secure mail to its teams across the globe. By moving physical distribution into the digital sphere, your organization will drive significant cost savings. A true digital transformation enables your organization to create better business outcomes.
Increased Customer Service KPIs
Often inbound mail is time sensitive, calling on appropriate systems in place to accommodate for this discrepancy. When you have solid customer service KPIs to stay in line with it can become increasingly difficult to maintain a level of communication that is consistent with the goals of the company. Digital mail can alleviate down times and wait times which make it easier to satisfy deadlines and stay within sensitive timelines.
Robust Intelligent Platform
In the process of transforming a physical mailroom into a digital mailroom there are a plethora of options that a business could put into place. Each company will have its own needs and specifics when it comes down to the way that they handle mail and mail requests, but there are intelligent solutions that will allow scalability and flexibility for every type of business imaginable. The software platform that digital mail solutions will stand upon is designed in a way that will accommodate business of various types. After all, mail is mail. The bottom line is when to make a priority of what kind of mail, when to have an interest in the mail, and what mail can be thrown away and disregarded.
The point of a digital mailroom is to take as much as the physical need for people to be involved in the process as possible, and allow the software to process, scan, deliver and respond to the mail in a way that will be as secure and efficient as possible.
Remote Work – Work from Anywhere
As the effects of the pandemic continue to ripple across the economy, the capacity for people to work from their homes, or anywhere else in the world is becoming more prominent. Looking deeper into the situation you can see that the housing industry has suffered a huge loss due to the pandemic because many of the people that could not afford to live in the apartments that they lived in had to move back in with parents, or friends. Now that the pandemic seems to be slowing down, many of the people that moved away from their apartments have the ability to move into other dwelling places that are not so close to where they work, because they can work from home.
With this being said, it is no wonder that the need for a digital mail solution is much larger than it was a year ago. With a digital mail platform, all of the workers can log in to a secure network that is located centrally on a platform where everybody can receive and respond to mail.
Conclusion
In the grand scheme of things, it will not be long until most of the larger corporations on the planet will put some kind of digital mail platform into place for their business. The way things are moving along in the technological world, there may no longer be a need for physical mail.